Shipping & Returns

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. We work hard to get your order ready as quickly as possible.

Note: Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

Once your order ships, you can expect delivery within 2-3 business days for Winnipeg addresses.

You'll receive a tracking number via email once your order ships, so you can follow your package's journey.

Shipping Restrictions

Unfortunately, we cannot ship to PO Boxes at this time. Please provide a physical street address for delivery.

How to File a Return Request

To file a return or exchange request, please send an email to info@gytea.ca within 7 days of receiving your product.

Please include the following information in your email:

• Your order number (found in your order confirmation email)
• A detailed description of the issue
• Photos of the product or packaging, if applicable
• Your preferred resolution (refund, exchange, or replacement)

Our customer service team will review your request and respond within 24-48 hours with next steps.

Return Processing

Once your return is approved, we'll provide you with return instructions. Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.